Last updated: 7 July 2026 · Applies to neurofi.com and neurofi.in and the
NeuroFi mobile application.
1. Who We Are
This Privacy Policy is issued by NeuroFi Wealth Advisory ("NeuroFi", "we",
"us"), registered office at 33, 1st Floor, 1st Main, 1st Cross, Lakshmipura Layout,
Devasandra, K R Puram, Bengaluru, Karnataka – 560036, India. This policy explains how we
handle personal data of visitors to our website and users of our platform, in line with the
Digital Personal Data Protection Act, 2023 and applicable SEBI regulations governing
Investment Advisers.
2. Information We Collect
- Identity & contact data: name, email, phone number, and details you
provide during onboarding or when you contact us.
- Financial data: income, expenses, assets, liabilities, goals, and risk
profile information you enter directly, and — where you give explicit consent — account
and transaction data fetched via a SEBI-licensed Account Aggregator (such as OneMoney)
for the purpose of financial analysis.
- Payment data: subscription and transaction details processed through our
payment gateway partner, PayU. NeuroFi does not store your card, UPI, or net-banking
credentials — these are handled directly by PayU under its own security and compliance
standards.
- Communication data: messages, OTPs, and notifications sent to you via SMS
or WhatsApp through our communications provider, Twilio.
- Usage data: device information, log data, and app/website interaction
data collected automatically to maintain and improve our services.
3. How We Use Your Information
- To create and manage your account and deliver the financial planning and analysis
services you subscribe to.
- To generate financial models, goal projections, and risk assessments — including through
AI-assisted analysis, which is always reviewed by a human advisor before being shared
with you.
- To process payments and manage your subscription.
- To send you account, service, and transactional communications (including OTPs).
- To comply with applicable law, regulatory requests, and to detect and prevent fraud.
4. AI-Assisted Analysis
We use artificial intelligence models to help analyze your financial data and draft financial
plans. Data shared with our AI systems is used strictly to generate your analysis and is not
used to train third-party foundation models beyond what is necessary to provide our service.
Every AI-generated output is reviewed by a human member of our advisory team before it is
presented as guidance to you.
5. How We Share Your Information
We do not sell your personal or financial data. We share data only with:
- Service providers who process data on our behalf under contractual
confidentiality obligations — including our payment gateway (PayU), communications
provider (Twilio), Account Aggregator partners (such as OneMoney, only with your
explicit consent), and cloud/AI infrastructure providers.
- Regulators and authorities where required by law, court order, or
regulatory directive (including SEBI, once our registration is granted).
- Successor entities in the event of a merger, acquisition, or sale of
assets, subject to equivalent privacy protections.
6. Account Aggregator Data
Where you choose to link your bank or investment accounts via an Account Aggregator, data is
fetched only after your explicit, purpose-specific consent through the Account Aggregator
framework regulated by the Reserve Bank of India. You may withdraw this consent at any time
through the Account Aggregator app you used to grant it, or by writing to us.
7. Data Security
We use industry-standard safeguards, including encryption in transit (TLS/SSL) and at rest,
access controls, and regular security reviews, to protect your data from unauthorized
access, alteration, or disclosure. No method of transmission or storage is completely secure,
and we cannot guarantee absolute security.
8. Data Retention
We retain personal and financial data for as long as your account is active and for a
reasonable period thereafter to comply with legal, accounting, and regulatory record-keeping
obligations, or until you request deletion, whichever is later — subject to any statutory
retention requirements that apply to financial services records.
9. Your Rights
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data, subject to our legal and regulatory retention
obligations.
- Withdraw consent for Account Aggregator data access at any time.
- Opt out of non-essential communications.
To exercise any of these rights, write to staff@neurofi.com.
10. Cookies
Our website may use essential cookies required for site functionality and analytics cookies to
understand how visitors use our site. You can control cookies through your browser settings.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified via
email or an in-app notice. Continued use of our services after a change constitutes
acceptance of the updated policy.
12. Contact Us
For any privacy-related questions or requests, write to
staff@neurofi.com or see our
Contact Us page.